Privacy Policy

At BotLexi, we are committed to protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

During the provision of our services, we may collect the following types of information.

Account Information

When you register for an account, we may collect:

  • Full name

  • Email address

  • Company or organization name

  • Phone number (if provided)

  • Profile picture (if provided)

Payment Information

Payments are processed by our payment service provider.

We do not store your credit card, debit card, or other sensitive payment information.

We may retain transaction-related information, including:

  • Transaction ID

  • Payment date and time

  • Subscription plan

  • Payment status

  • Billing history

Customer Content

To provide our services, you may upload:

  • Documents

  • Files

  • Knowledge bases

  • Chatbot content

  • Conversation history

  • Any other information you voluntarily provide

These are collectively referred to as Customer Content.

Technical Information

We may automatically collect technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Access logs

  • Access time

  • Cookies

  • Usage analytics

2. How We Use Your Information

We use the collected information to:

  • Provide our services.

  • Authenticate users.

  • Manage user accounts.

  • Process payments.

  • Manage subscriptions.

  • Provide customer support.

  • Improve system performance and reliability.

  • Prevent fraud and unauthorized access.

  • Comply with applicable legal obligations.

We only use your information to the extent necessary to provide our services.

3. How We Process Customer Data for AI Features

Our services use Retrieval-Augmented Generation (RAG) to generate responses based on customer documents.

Customer Content may be processed for purposes including:

  • Secure storage

  • Indexing

  • Preparing data structures that support information retrieval

  • Semantic or keyword-based search

  • Retrieving relevant content

  • Providing retrieved content as context to a Large Language Model (LLM) to generate responses

We do not use Customer Content to train, fine-tune, or improve any artificial intelligence or machine learning model developed or operated by us.

Customer Content is processed solely to provide the functionality requested by our customers.

4. Customer Data Isolation

We implement technical measures designed to isolate customer data between organizations.

Documents, knowledge bases, and other Customer Content belonging to one organization are not shared with or accessible by other organizations unless explicitly authorized by the customer.

5. Information Sharing

We do not sell Customer Content or personal information.

Information may only be shared when necessary to provide our services, including with:

  • Payment service providers

  • Cloud infrastructure providers

  • Data storage providers

  • AI service providers

  • Analytics service providers

These providers are permitted to process information only as necessary to perform services on our behalf.

6. AI Service Providers

To generate AI responses requested by users, our system may securely transmit the necessary portions of Customer Content to trusted AI service providers.

Such data transmission is performed solely for the purpose of processing user requests and delivering the requested functionality.

We select AI service providers that maintain privacy and security practices appropriate for the services we provide.

7. Cookies

We may use cookies to:

  • Maintain user login sessions

  • Remember user preferences

  • Analyze website traffic

  • Improve system performance and user experience

You may disable cookies through your browser settings; however, some features of the service may not function properly.

8. Data Security

We implement reasonable technical and organizational safeguards to protect information against:

  • Unauthorized access

  • Data loss

  • Unauthorized disclosure

  • Unauthorized modification

  • Destruction of data

While we strive to protect customer information, no Internet-based system can guarantee absolute security.

9. Data Retention

We retain information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

After an account is closed or terminated, Customer Content may be retained for a reasonable period before being deleted or anonymized in accordance with our internal data management procedures and applicable laws.

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Update or correct your information

  • Request deletion of your data

  • Request a copy of your data

  • Withdraw consent where permitted by law

We will review and respond to legitimate requests within a reasonable timeframe.

11. Children's Privacy

Our services are not intended for children.

We do not knowingly collect personal information from children.

If we become aware that inappropriate personal information has been collected, we may take appropriate steps to remove or restrict the processing of such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws.

The updated version becomes effective once published on our website.

Your continued use of our services after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

Email:botlexi26@gmail.com

We will respond as soon as reasonably possible.

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